(2017 Xinghang Machinery) Quality Credit Report

Foreword

1. Report preparation specification

Fujian Xinghang Machinery Foundry Co., Ltd. reviewed the concept, system, measures and achievements of Xinghang Company in terms of quality management, product quality responsibility, and quality integrity management. The contents of this report are described as follows:

1. Report scope

The scope of the report: Fujian Xinghang Machinery Casting Co., Ltd. as the main body

Reporting time frame: January 2017 to December 2017

Report release cycle: This report is an annual report

1.1 Report Content Objectivity Statement

This report is completely based on the actual situation of the company's production and operation, the content is objective and fair, there is no false information, and is willing to be responsible for the authenticity of the contents of this report.

1.2 Report Data Description

All the content of this report comes from the actual situation or data of the company.

2. Greetings from the general manager

Fujian Xinghang Machinery Foundry Co., Ltd. sincerely appreciates the love, support and cooperation of all walks of life and customers!

Xinghang people are never satisfied and are forging ahead. They have always been committed to the revitalization and development of the foundry industry. They have continuously introduced new products and achieved remarkable results. We have been responsible for the quality of work by firmly establishing a sense of responsibility and implementing quality responsibility. Establish a quality and safety responsibility system, from top management to all professional management departments and production units, and establish a post quality responsibility system from all aspects of product production, all-round, and the whole process, implementing the primary responsibility system of the principal responsible person. We pay attention to the study and introduction of advanced quality and safety management theories and methods, formulate quality strategies, determine quality and safety goals, implement quality, environment, occupational health and safety three standard management systems, standardize working procedures, and provide guarantees for quality and safety. Establish a strict quality and safety responsibility assessment mechanism, and sign safety responsibilities from senior management to various management departments, production workshops and team members, and implement a one-vote veto system. Organize the establishment of a corporate internal control risk management system, implement comprehensive risk management, and ensure the quality and safety of business risks from all levels of key business operations. In order to build a good company, the company is inseparable from perfection. The development of Fujian Xinghang Foundry Machinery Co., Ltd. is inseparable from the unremitting efforts of all employees of the company. It is inseparable from the attention and support of the country, industry and associations, and it is inseparable from the needs of all customers. Love and trust. We will, as always, be realistic and innovative. While providing quality products for the society, we will continue to improve our own strength and become an excellent company with market competitiveness, social responsibility, and modern management system. In the future, we will thoroughly implement the quality policy of “pursuing excellence, honesty, law-abiding, people-oriented, and harmonious development”, focusing on customers, adhering to the principle of “building a quality enterprise, winning standards,” and improving product quality and industry standards through various technical studies. The common development of building materials industry.

3. Company Profile

Fujian Xinghang Machinery Foundry Co., Ltd. is located in Binhai Industrial Zone, Changle, Fuzhou City, Fujian Province. Founded in 1993, it is a modern private enterprise specializing in foundry production and mechanical processing. It has passed the approval of the foundry industry of the Ministry of Industry and Information Technology. The company is a member of the China Foundry Association, a leader in the Chinese foundry industry, a high-tech enterprise and a science and technology enterprise in Fujian Province, and was awarded the "Expert Workstation", "City-level Enterprise Technology Center" and "Intellectual Property Model Enterprise" by the People's Government of Fuzhou City. And other honorary titles. The company passed the ISO9001 quality management, ISO14001 environmental management, OHSAS18001 occupational health and safety management system certification.

The company specializes in the production of large-scale castings with a single weight of up to 100 tons, an annual output of 50,000 tons of castings and a machining capacity of 30,000 tons. It covers the high-end equipment manufacturing of high-end mold industry, bridge components, metallurgical equipment, engineering machinery, wind power and hydropower nuclear power, ocean engineering and other national key projects.

The company has accelerated the transformation and upgrade from "ordinary manufacturing" to "smart manufacturing", promoted green casting, technological innovation and development, increased the development of independent innovation, followed the development path of "production, learning, research and development", and the Institute of Metal Research, Chinese Academy of Sciences, Fuzhou University, The Fujian Institute of Technology established a long-term strategic cooperation relationship with a number of scientific research projects that have been transformed into land and achieved good results. The company has more than 20 patents with independent intellectual property rights.

The company strengthened the integration of the two industries and promoted the organic integration of traditional industries with information and intelligence. At the same time, it exerted its role in the Internet and used computer simulation technology in R&D and design products to advance the visual casting process and adopted the information technology of the “Smart Workshop Execution System” to realize the fine control of the process. In 2015, he was elected to the “Ministry of Industry and Information Technology Pilot Project”.

The company adhering to the "user-oriented quality improvement data recovery process specification technology support value win-win" strategic approach, give full play to the company's expertise, professional management and advanced technology and equipment advantages, with "excellence, intentions service" craftsmanship for Customers provide quality products.

In the fierce market competition, Xinghang is willing to go hand in hand with you, with the weather, create brilliant!

Quality credit report

1 Corporate Quality Concept

The company follows the principle of “trusting the letter and quality for survival” and takes the brand building as a major event for the company’s production and management. It puts forward that “technology is the core of the brand, quality is the life of the brand, the talent is the guarantee of the brand, and the culture is The soul of the brand, innovation is the driving force of the brand".

2 Internal Quality Management

2.1 Employee Quality Management Awareness

Product quality is related to corporate life, quality is the banner of the enterprise, and it is the display of corporate strength. Enterprises must seek development in the fierce competition. To defeat strong opponents and gain a firm foothold, the most important weapon is product quality. For enterprises, quality is a systematic project. It not only involves all the functional departments of the company, runs through all aspects of scientific research, production, sales, and procurement, but also includes personnel awareness, quality system, production and operation behavior, and hardware such as machinery and equipment. . To make the company's quality system operate efficiently, optimize resources, and produce high-quality products, we must first let all employees firmly establish high-quality, high-quality awareness in mind, and ignore this, no matter how good the equipment, It is also difficult for the sound mechanism to play its due role. The establishment of this consciousness naturally has its existing value. It will enable employees to consciously abide by the operating procedures during the production and operation process. It will not be because of external factors such as “no one supervises, no one sees, everyone does this” and so on. To abandon the original responsibilities, it is not only an objective requirement and constraint, but a higher level of pursuit than professional ethics. Quality consciousness is an understanding and understanding of a company from the leadership decision-making level to each employee's work on quality and quality, which plays an extremely important role in the influence and control of quality behavior. Quality consciousness is reflected in each employee's job, and is also reflected in the work of the highest decision-making level of the company. It is a product that consciously guarantees that the company produces and delivers customer needs - hardware, software And the willpower of process material quality, work quality and service quality. Quality awareness is established and influenced through quality management, quality education, and quality responsibility, and it is gradually and slowly formed through quality incentive mechanisms that allow self-regulation.

2.2 Quality Management System

The quality policy of "Quality First, Customer First, and Quality of Life to Improve People's Health and Quality of Life" fully embodies the focus of customers and markets. After the company introduced the ISO9001 standard, it improved the system, coordination and effectiveness of the management system. From the first day of working in polyester, Chen Yigui, the general manager, took product quality as the first major event. In the quality management work, we have a farsighted vision and formulate a quality policy and quality objectives that are in line with the actual development of the company.

3 Corporate quality integrity

3.1 Quality Integrity Management

The company adheres to the quality management policy of “product quality is an enterprise production line”, pursues excellence in product quality and service quality, strictly manages the internal management of the company, strictly follows the ISO9001 quality system specification requirements, implements total quality management, and plans to cultivate professional quality management personnel. Introduce and train talents and enrich the R&D team.

The brand embodies corporate quality, product quality and responsibility and credibility to consumers, and is one of the intangible assets that embodies the value of the company. Xinghang Company deeply understands that product integrity is the key to enhancing the company's core competitiveness. It always adheres to integrity management as the core, implements a strong brand building investment strategy, creates a unique sustainable development advantage, and achieves both brand recognition and brand integrity. Good results.

The company establishes after-sales service organizations in many provinces and cities such as Beijing, Shanghai, Guangdong, Jiangsu, and Zhejiang to implement pre-sales, sales, and after-sales consulting and services, and establish 24-hour quality tracking management and rapid response mechanisms to provide customers with multiple forms. The complaints channels, carefully and carefully record and handle complaints. Based on the completion of the plan for brand building and after-sales service in the previous year, the company comprehensively analyzed the “customer satisfaction survey form” and “customer complaints processing form” information and analyzed in depth the company’s product quality, defect rate, delivery timeliness, and timeliness of handling. Inadequacies in terms of customer satisfaction, etc., put forward assessment and improvement suggestions and opinions on brand building and after-sales service, reported to the company's management, formulated new annual plans and conscientiously implemented them. Over the years, the company’s product complaint rate has been less than 2%, and there has been no litigation concerning product quality.

The company carried out "Xinghang" trademark advertising through media such as television, advertising and internet, and achieved a good brand benefit. Each year, the company actively invites distributors and new and old customers across the country to visit the production site to learn about the entire process of product production, exchange information on product market trends and other information, and collect opinions and suggestions from domestic and foreign customers on products to further enhance brand awareness.

3.2 Quality Culture Construction

Quality culture is an important component of corporate culture and is a comprehensive embodiment of the company’s objectives, concepts, and ethical standards of conduct in the pursuit of quality. The core competitiveness of modern enterprises is not products and services, but excellent corporate culture.

In addition to building a quality and safety system, strengthening its own technical strength, and improving its core competitiveness, our company also attaches great importance to the education and training of its employees. On the one hand, we must strengthen technical training and improve the technical quality of employees so as to lay a solid foundation for improving product quality. At the same time, it strengthened the training of employees’ laws and regulations and their awareness of integrity. In particular, employees are regularly organized to study the "Product Quality Law" and other relevant laws and regulations and standards. Improve employees' overall awareness of law and integrity, truly understand the company from top to bottom, know the law, and abide by the law. And in the actual production process, strictly implement the relevant laws, regulations and standards.

4 Enterprise Quality Foundation

4.1 Enterprise Product Standards

Our company strictly abides by the workshop's procedures and safety operation regulations, conscientiously implemented the quality management system, effectively improved the company's standard management level and awareness level, and made our company's standardization work more standardized and orderly.

4.2 Enterprise Measurement Level

The company has a complete measurement and inspection system. The company has a total of 55 sets of advanced measurement and inspection equipment, and 16 part-time measurement personnel, which can ensure the effectiveness and reliability of the company's measurement and inspection results.

5 Product Quality Responsibility

5.1 Product Quality Commitment

The company promises to strictly comply with the "Product Quality Law" and a series of laws and regulations related to the production of products, and fully perform the responsibility of the corporate legal person as the first person responsible for production safety.

The company solemnly promises to strictly implement the “National Product Quality Law” safety national standards in production, and never dope, adulterate, false, or shoddy in the production process, does not recycle raw material processing and production, etc., and resolutely achieves high-quality products. , sincere after-sales service to return the majority of consumers love of Xinghang.

5.2 Product Recalls

The company has formulated a set of “Product Recall Control Procedures” that are tightly and maturely. When there are hidden dangers such as quality and safety in the manufactured products, they can be traced and recalled effectively and quickly to ensure the smooth and accurate recall of related hidden trouble products and be handled effectively. In recent years, the company has never actually recalled due to quality and safety accidents. Moreover, the company also uses regular and occasional return visits, collects and arranges customer feedback on product quality information, controls it in the subsequent production process, and improves product quality.

5.3 "Three Guarantees" Responsibility

The company solemnly promised that if the company's products have quality problems, after the company and the relevant departments together to verify that it is indeed the responsibility of the company, the company will strictly enforce the "Product Quality Law", "Consumer Protection Act" and other relevant laws and regulations , And in accordance with the wishes of consumers within the legal framework, the company's products to implement Baotui, Baohuan, and sincere apologize to consumers.

6. Quality Risk Management

6.1 Quality complaint handling

Casting is one of the basic processes of the modern machinery manufacturing industry. After all aspects of product sales, including consumer purchases, there may be problems that need to be resolved. Sales offices around the country are responsible for liaising with consumers, providing solutions based on customer complaints and suggestions, and registering complaints and processing results. Each office reports the content of the complaint and the results of the processing in written form to the after-sales service department. The after-sales service department integrates the opinions of the consumers and puts forward suggestions for improvement and submits it to the general manager office for approval before implementation. The Marketing Department conducts a customer satisfaction survey every year. The scope and content of the survey are updated and improved year by year. It strives to achieve a wide sampling range and the content is closer to the needs of users. Data analysis is conducted on the sampling results and opinions and recommendations are submitted to the company’s leadership for decision making.

6.2 Quality Risk Monitoring

The company has established the “Product Quality Risk Monitoring Information Collection System” according to the “PRC Product Quality Law” and “Product Quality Law Implementation Regulations” to collect product quality and safety risk monitoring information, and timely discover product quality potential problems, and make post-event type " The “preparation of dead sheep” becomes the prevention of an ex ante type, that is, the change from “post-hoc supervision” to “pre-prevention” so as to avoid the occurrence of product quality and safety accidents. Product safety risk monitoring information is mainly collected and organized by the quality control department of the company's quality control department, but all employees of the company have the responsibility and obligation to collect risk monitoring information. In order to ensure timely and accurate collection of product safety risk monitoring information related to our products, the company always pays attention to maintaining technical exchanges and cooperation with international and domestic counterparts.

6.3 Emergency Management

In order to improve the company's emergency response capability to sudden accidents and dangers, it is ensured that in the event of a major or extraordinarily serious accident, the command and dispatch will be smooth, personnel, equipment, and materials can be put in place in time to ensure timely and effective control of the company in the event of an accident. The life, environment, and national property safety of employees reduces the accident losses to a minimum, based on the "Safe Manufacturing Law of the People's Republic of China", "The Law of the People's Republic of China on Incidental Incidents" and "Administrative Measures on Emergency Preparedness for Production Safety Accidents", etc. Regulations, in conjunction with the actual situation of our company, formulate emergency plans for production safety accidents. The production safety accident emergency plan is divided into two levels: an integrated emergency plan and a special emergency plan. The comprehensive emergency plan is the overall plan and procedure specification for the company's organization, management, command, and coordination of relevant emergency resources and emergency operations. The special emergency plan is an integral part of the overall plan. It is an action plan and safeguard plan for different emergencies.

Report conclusion

In the fierce market competition, Xinghang Company wants to be invincible, depends to a large extent on the product quality of the enterprise, depends on the core technology of the enterprise and the ability of independent innovation, and depends on the cultivation and development of the brand. Further work on quality revitalization is of great significance to our efforts to optimize and upgrade the industrial structure and accelerate economic growth. The road to quality revitalization must continue.

Fujian Xinghang Machinery Casting Co., Ltd.

December 31, 2017